Shipping and Pick Up

Our facilities are located in Chandler, Arizona, USA but we ship all over the world. We pride ourselves in quick order processing and we love satisfied customers. Order processing is generally really fast but we are a small company and during times of large order volume it can take time to get orders processed and you will receive an email notifying you that your order is in the mail. That email will include a tracking number as well if you asked for tracked shipping.

Warehouse Pickup (Arizona Only) 

We offer pickup from our warehouse in Chandler, AZ to any local customers. If you select pickup, after your order is fulfilled we will notify you by email that your order is ready to pickup. We are able to do same day pickups but this is not guaranteed depending on order volume. 

Monday 8:30am - 7pm
Tuesday 8:30am - 7pm
Wednesday 8:30am - 7pm
Thursday 8:30am - 2pm
Friday 8:30am - 2pm
Saturday 1pm - 4pm
Sunday Closed

 

Our location is East of Ray Rd. and the 101 freeway in Chandler, AZ.

Address: 2440 W. Ray Rd, Chandler, AZ 85224

 

Standard Shipping, No Tracking (World Wide)* 

Packed in a regular envelope and shipped via USPS First-Class Mail and has no tracking. Shipping times vary and within the US you can expect 3-12 days, internationally is really up to the postal service of your country and could take weeks.

  • United States: Free (no tracking)
  • International (non-US): $2 (no tracking)

*Nail vinyl tape and stickers (nail vinyls) only

Nail Polishes (except SOPHi)

Due to nail polish being considered a hazardous material we are only allowed to ship nail polishes within the continental United States and by ground service. There are no exceptions to this rule no matter what shipping you selected. Your order will be marked ORM-D ground only and the USPS will ship accordingly. We are unable to provide any faster shipping times for nail polishes via priority or express services. Ground services can take upwards of 5-14 days depending on your location.

First Class and Priority Mail Package with Tracking (World Wide)

Packaged in a bubble mailer and the best way to send products other than tapes/guides/stencils. This shipping type ships world wide and comes with tracking for many countries. Please note on International orders that the USPS will track this package until it leaves the country and you may have to take your tracking number and enter it into your national post service's website to see further tracking information. US shipping prices are calculated on checkout and World Wide shipping prices are flat $9.95.

We apologize, but tracked packages that are marked delivered by the post office are unable to be resent for any reason.

Flat Rate Priority Mail (World Wide)

Shipped in a standard Priority Mail Flat Rate envelope. Within the US you will get tracking and a guaranteed delivery date and expect 2-4 days shipping time. When you ship with this method internationally you should receive your package within 6-10 business days in most major postal markets. Actual delivery dates can vary depending on local post.

  • United States: $6.25 (with tracking)
  • Canada: $20.55 (no tracking)
  • International (non-US, non-CA): $24.75 (no tracking)

Limited International Shipping

The following countries are limited to packages over 1oz and are required to use DHL Express as their shipping option.

  • Chile
  • Egypt
  • India
  • Kuwait
  • Qatar
  • Mexico
  • South Africa
  • United Arab Emirates

Flat Rate Priority Mail Express with Tracking

Shipped in a standard Priority Mail Express Flat Rate envelope. Guaranteed overnight within the US. Actual delivery dates can vary depending on your local post. All packages come with tracking and a tracking number will be emailed to you after your item ships.

  • United States: $19.99 (with tracking)

Shipping Requests

If you're worried about shipping, have special instructions or wish to request an alternative shipping method then please contact us at support@whatsupnails.com. We will work with anyone on custom delivery request.