Shipping Information

Our facility is located in Chandler, Arizona, United States, but we ship worldwide! We take pride in quick order processing and we love satisfied customers. Order processing is generally really fast but we are a small company and during times of large order volume it can take time to get order processed. You will receive an email notifying you when order is in the mail. A tracking number will be included if you selected tracked shipping.

Warehouse Pick-up and Walk-ins
Warehouse Pick-up Orders: AZ customers can place order online and select ‘Warehouse Pick-up’ at checkout. Once order is fulfilled, an email will be sent notifying you when it is ready for pick-up.
Walk-ins: AZ customers can now come to our warehouse/office to browse for products before purchasing and ask questions about the products.
**Available hours and address are located here

Shipping Without Tracking (Nail Vinyl Tape and Stickers Only)
United States: Free (No Tracking) – Delivery up to 3-12 business days. 
International (non-US): $2 (No Tracking) – Delivery up to 1-3 months, depending on destination. 
**Shipped in a regular envelope with a postage stamp via USPS.


USPS First Class
United States: Package < 1lb, Flat Rate – $3.50 (With Tracking) – Delivery up to 3-12 business days. Not applicable for Nail Polish.
International (non-US): Flat Rate - $9.95 (Not all countries provide Tracking Updates) – Delivery up to 1-3 months, depending on destination and customs house. Some countries may require import fees, which customer will be responsible for. These fees are not included in shipping costs.


USPS Priority Mail
United States: Flat Rate - $6.75 (With Tracking, $50 insurance included) - Delivery up to 2-4 business days, depending on destination.
Canada: Flat Rate - $20.55 (No Tracking) 
International (non-US, non-CA): Flat Rate - $31 (No Tracking)  - Delivery up to 6-10 business days in most major postal markets. Actual delivery dates can vary depending on local post. Some countries may require import fees, which customer will be responsible for. These fees are not included in shipping costs.

USPS Priority Mail Express
United States: Flat Rate - $21.50 (With Tracking, $50 insurance included) - Delivery overnight guaranteed. Actual delivery dates can vary depending on your local post. 

FedEx & USPS Ground (Applicable to Nail Polish)
USPS Ground (United States): Package < 1lb, Flat Rate – $3.50 (With Tracking) - Delivery up to 5-14 business days. 

FedEx Ground (United States except Alaska and Hawaii): Flat Rate - $6.50 (With Tracking) - Delivery up to 2-5 business days. 

**Nail polish is considered hazardous material and must be shipped by ground service only. SOPHi polishes are water-based and do not have to be shipped by ground. 


DHL Express
All international customers can use DHL Express. Package should be over 1oz. Shipping costs may vary. You can get estimated shipping costs at the cart page - Delivery up to 3-5 business days. Some countries may require import fees, which customer will be responsible for. These fees are not included in shipping costs.

If you select Nail Vinyl Tape and Stickers only, you won't be able to see this shipping option, please select more products from other categories to reach total weight 1oz.

The following countries are required to use DHL Express as their shipping option:

  • Chile
  • Egypt
  • India
  • Kuwait
  • Qatar
  • Mexico
  • South Africa
  • United Arab Emirates
Shipping Requests
If you're worried about shipping, have special instructions or wish to request an alternative shipping method, please contact us at support@whatsupnails.com. We will work with anyone on custom delivery request.